SHOP

A portion of all proceeds goes towards Mieces' Communities, Projects & Servers.

Our customer service business hours 9 AM to 5 PM Eastern time, Monday through Friday.
Our customer service team can be reached by email at support@mieces.com.

SHIPPING & RETURNS

Shipping

Orders generally ship via FedEx Home Delivery, FedEx Ground, USPS Parcel Select, or USPS Priority Mail. The same rates apply for residential and commercial.

Ground Shipping generally takes 7 to 14 business days. There is a 1-2 business day order processing time before the order is shipped.

Ground Shipping

Subtotal

Shipping

From (USD)

To (USD)

Rate (USD)

0.01 50.00 19.95
50.01 150.00 29.95
150.01 250.00 39.95
250.01 450.00 59.95
450.01 and up 79.95

RUSH Shipping is provided via FedEx 2 Day service, but is not advised unless absolutely needed.

There is a minimum order of $60 to be eligible for RUSH Shipping.

RUSH Shipping generally takes 1 to 5 business days. There is a 1-2 business day order processing time before the order is shipped.

Rush Shipping

Subtotal

Shipping

From (USD)

To (USD)

Rate (USD)

60.00 100.00 40.00
100.01 200.00 50.00
200.01 300.00 70.00
300.01 400.00 90.00
400.01 and up 120.00

At this time, we only ship within the 48 Contiguous United States. If orders are received outside of this area, the orders will be cancelled and refunded.

Shipping is NOT available for APO/FPO and PO box addresses.

Returns

To be eligible for a return, your items must be in their original condition and in its original package and must have been purchased from our website. If your return is not in original condition, we do reserve the right to refuse the return.

All return claims must be initiated within 15 business days of receipt of the order. Returns for any reason other than damaged or defective will have a 20% restocking fee and return shipping fees will not be refunded. NEVER file a claim with FEDEX, that is for us to do. A proper claims process must be followed for your claim to be processed. You MUST take a digital photo of any and ALL damages within 15 days, AND a picture of the box. This photo must then be forwarded to claims@mieces.com so we can evaluate the damage and either refund or replace, OUR CHOICE. ALL customers are to report any BOX damage to the carrier, when the item arrives. If the customer refuses a shipment without going through the proper claims process, the 20% restocking fee will apply.

To start your return please email us at claims@mieces.com and include your Order Number and the reason for the return. Please title your email "Return Authorization Needed." Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return. If your return is approved, a credit will be applied to your original form of payment. Please allow 3-5 days for the refund to be reflected in your account.

Damaged or defective items are not to be returned unless it is requested by us. Instead, please take photos of the damage as instructed above and send to claims@mieces.com along with your request for either a replacement or refund, though the final choice will be ours. Please remember that all claims must be initiated within 15 business days of receipt of the order.

To be eligible for a replacement, you must send an email with photos of the damage. The replacement must be initiated within 15 days of receipt. To start your replacement please email us at claims@mieces.com and include your Order Number and images of the damage. Please title your email "Replacement Needed." Once we receive your request for replacement, we will send you an email to notify you to let you know the request is received. If the request is approved, we will supply you with the order number in our system for reference. If we are out of inventory on an item that is eligible for replacement we will refund your order in full.

Order Tracking

For orders placed through our website, you will receive a shipment notification email with tracking number as soon as a shipping label is generated for your order in our warehouse. Please note that it may take up to 12 hours for a tracking number to be trackable through the FedEx or USPS websites, as the carriers must scan packages first. If you are still unable to track your order after 12 hours of receiving a shipment notification email, please contact our customer service team for assistance.

Packaging and Packing of Orders

All packing and packaging of orders is done at our discretion. This includes box sizes and weights. This will be done within reason and shipment provider guidelines.

Locations & Taxes

Our warehouses are located in Marionville, Missouri and Redlands, California. Our office is located in Gainesville, Florida.

Anyone residing in these states will be required to pay sales tax.